The lady I spoke with in the phone was very nice and helped me schedule an appt. she let me know up front the base charges for having a tech come out. The technician called 30 minutes prior to our appt and was right on time. Very virtuous and efficient in his work. Explained the issues with our ac thoroughly and provided 3 options. So far we are pleased with the outcome
Same day appointment which was great! Jim was very informative and explained what he did to fix my AC unit. I will do business with them again!
From my call to make an appointment right through to the resolution of my central air trouble I was impressed. What a very professional, timely and fairly priced business. They went above and beyond to accommodate my schedule and our technician was top notch. He knew what he was doing and had us back up and running very quickly. We will only use Royal Oak Heating and Cooling for all of our future heating and cooling needs. I would highly recommend them.
Called about blower for AC. Promptly came out next day on time. Was able to fix the blower in under 30 minutes. Admitted that the error was on their end when they had fixed the furnace last winter. Would have been easy to get me to pay the service fee and labor, given I have no electrical background. But the technician was very honest and straightforward.
I manage the property at 1768 Birmingham Blvd, Birmingham, MI and Walt serviced and repaired the furnace on June 11, 2019. He was exceptional, efficient and very professional. We have used Royal Oak Heating & Cooling for years and will continue to do so.
We love Royal Oak Heating and Cooling! Very helpful, reliable, honest, and accommodating to your schedule. Always on time, explains the problem, does great work!!! Would recommend them highly!!!